Director of Operations & Special Projects

New York, NY, Washington, D.C. or Oakland, CA

Color Of Change is the nation’s largest online racial justice organization. We help people respond effectively to injustice in the world around us. As a national online force driven by over one million members, we move decision-makers in corporations and government to create a more human and less hostile world for Black people in America. We move members from analysis to action on crucial issues so that we can build the Black political power necessary to transform the written and unwritten rules of society.

Color Of Change was founded in 2005 in response to the realization that during the crisis caused by Hurricane Katrina, as Black people were left stranded on their roofs to die, no one was afraid to disappoint Black people. When government, media, corporations and other decision makers are not afraid of to disappoint Black people, Black communities are negatively impacted and cannot move forward.


Role Summary

This role serves as a hybrid Chief-of-Staff for the COO and internal management consultant, working to secure the success of both internally driven and externally driven projects. As the right-hand to the COO, this role will look across the organization and identify areas of opportunity and challenge. Inherently, this role shares the burden of the COO, allowing the COO to be maximally effective and focus her time on areas of greatest leverage. Wearing the management consultant hat, this role will coordinate external consultants and ensure project success, as well as ensure internal projects are coordinated and smoothly functioning. The Director of Operations & Special Projects will see projects through from start to finish including:

  • Developing the right work plan, laying out the optimal activities to hit desired outcomes.
  • Envisioning, designing and executing an internal data and information collection strategy including analysis and secondary research.
  • Synthesizing findings and developing recommendations with clearly articulated benefits/costs.
  • Facilitating decision-making across diverse sets of stakeholders.
  • Creating action plans with next steps and timelines.
  • Coordinating with appropriate COC staff throughout the various projects. 

This role reports to the COO.



  1. Operational Leadership
    • Ensure the overall Operations of the organization is a sector exemplar
    • Create goals for the Operations team, monitoring performance against said goals throughout the year
    • Develop measurement strategies to support goal monitoring
    • Develop and manage budgets for the Operations team, monitoring expenses YTD in conjunction with the finance team


  1. Consultant & Organizational Project Management
    • Set clear objectives and timelines for consultant driven projects
    • Ensure that work plans are being followed; hold consultants accountable on deliverables and results
    • Ensure that consulting projects are working in tandem with staff-driven work
    • Ensure that all cross-organizational projects are moving toward specific goals
    • Foster a rigorous culture of project plans and managing to outcomes


  1. Opportunities and Troubleshooting
    • Identify opportunities to improve the work of the team reporting up to the COO
    • Continually look across the organization to identify opportunities for the Operations team to improve the organization’s impact
    • Troubleshoot operational effectiveness challenges as needed



  • Minimum of two years management consulting experience
  • Demonstrated success with senior stakeholder management and project management.
  • Ability to structure and analyze qualitative and quantitative data and draw insightful conclusions. Ability to synthesize and present compelling data from multiple, diverse sources.
  • Exceptional abilities in critical thinking, succinct writing and oral presentation.
  • Experience with Salesforce or other CRM systems preferred.
  • Probing curiosity. Interest and aptitude for projects involving civil rights and racial justice issues.


Color Of Change is not a big fan of ironclad educational requirements – ability to excel in the role matters most. But having one of the following is typically a predictor of someone who can excel in this role:

  • MBA, MPA or similar degree


How to Apply:

Interested applicants should click the "Apply for this position" link and submit a resume and cover letter. 

Applications will be considered on a rolling basis.


COMPENSATION: This is a full-time exempt position. Salary is commensurate with experience. Color Of Change also offers a competitive benefits package.


Color Of Change is an equal opportunity employer. Color Of Change prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law.