IT Help Desk Assistant

Washington, District of Columbia, United States | Operations | Full-time

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ABOUT COLOR OF CHANGE

Color Of Change is the nation’s largest online racial justice organization. As a national online force driven by over 7 million members, we move decision-makers in corporations and government to create a more human and less hostile world for Black people in America. We activate our members to take action on crucial issues—from criminal justice to media representations to the social safety net and voter freedom—so that we can build the power necessary to transform the written and unwritten rules of society. Our work – both rapid response and long-term campaigns for change – amplifies the voices of Black folks and our allies, building power and delivering meaningful wins that create consequences for racial injustice and build momentum for implementing solutions that move Black people and all people forward.  

POSITION DESCRIPTION

COC seeks a bright, energetic individual looking to join a highly collaborative team in information technology. The successful candidate will report to the Senior Manager of IT and will have the ability to manage multiple tasks/projects concurrently with steady progress towards timely completion. The candidate will also have a strong commitment to the success of their assigned projects, the team, and the company - doing so with a strong work ethic, as a highly motivated self-starter, and with a positive attitude.

JOB RESPONSIBILITIES

  • Respond to user requests for service, troubleshoot problems, and resolve to the end user's satisfaction.
  • Support Mac hardware components, desktop operating system software, and application software.
  • Identify and report system issues to vendors, as necessary.
  • Monitor and test resolution of those issues sent to vendors.
  • Report issues to system administrators for escalation.
  • Use our IT systems management platform to log and complete support requests, incidents, and properly maintain IT assets.
  • Assist in the deployment, configuration, and testing of new workstations, peripheral equipment, and software.
  • Assist with inventory check-in, storage room maintenance, and recycling of old hardware.
  • Work on various IT projects as assigned.
  • Other duties as assigned.

QUALIFICATIONS

The ideal candidate has the following:

  • 2+ years of IT Support experience in a corporate environment
  • Strong customer service experience and ability to provide white-glove service to the executive team
  • A customer-service orientation. You’ll need to support our staff‘s ability to perform at the highest possible level. A successful candidate will be responsive but also proactive, addressing needs that staff, donors, and vendors may not even be aware of. You’re able to work calmly and intentionally under pressure.
  • Must possess strong technical capabilities with the ability to learn and apply new skills quickly, efficiently, and with great attention to detail
  • Good language skills, including writing, editing, and verbal communication.
  • Good analytical and research skills
  • Ability to work autonomously in a very fast-paced environment
  • Experience with computer hardware and networking, A+, or CompTIA, Network +, preferred but not mandatory depending on experience level
  • Strong technical knowledge of MAC hardware, OS, AV, and Microsoft Office applications
  • Technical knowledge of current networking protocols
  • Experience working in a team-oriented, collaborative environment
  • Telephony / VoIP experience a bonus

HOW TO APPLY

Click the "Apply for this position" link and submit a resume and COC-specific cover letter. Applications will be reviewed on a rolling basis. 

MORE INFORMATION 

This is a full-time, exempt position. The salary for the IT Help Desk Assistant is $62,000. Color Of Change also offers a competitive benefits package.

Color Of Change (COC) is an equal opportunity employer. COC prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law.